For customers
Booking a vehicle, comparing offers, paying the driver, what happens if something goes wrong.
- Does BDcabs cost me anything as a customer?
- No. Posting a booking request is free, comparing offers is free, and there’s no booking fee added to the price you agree. The fare goes directly from you to the driver; BDcabs is never in the payment loop.
- How do I book a vehicle?
- Post a booking request on the booking page: tell us your pickup, destination, date, time and vehicle type. Verified partners reply with fixed-price offers in Taka — we text and email you a link to view them — and you accept the one that fits. Your driver then calls you to arrange the pickup.
- When does my phone number get shared?
- Only when you accept a partner’s offer on a request you posted — that partner then gets your number so they can call to arrange the pickup. Until you accept, partners see the route, date and vehicle, never your name or phone number.
- How do I pay for the trip?
- Directly to the driver — cash is normal, or whatever the two of you agree. The price is fixed when you accept the offer, so there’s nothing to negotiate on the day. BDcabs never processes the payment and never adds anything on top.
- Can I cancel a booking request?
- Yes — freely, until you accept a partner’s offer. Once accepted, talk to the partner in chat first; most things sort themselves out. Disputes after acceptance are handled by our team; see the cancellation policy.
- What if the trip goes wrong?
- When the partner marks the booking complete, you’ll be prompted to confirm or dispute. Disputing it triggers a review by our team; the outcome is recorded permanently on the booking and the partner’s record. We can’t refund you (we never hold the fare), but we keep persistent bad actors off the platform. More on the trust page.
- Do you cover my area?
- We cover Dhaka — Gulshan, Banani, Uttara, Dhanmondi, Mirpur, Motijheel and the rest of the city — plus airport transfers to and from Hazrat Shahjalal International Airport, and inter-city and tour trips beyond Dhaka. Coverage depends on which partners serve your area; posting a request is the quickest way to find out.
For partners
Listing your vehicles, sending offers, getting paid, alerts, and the documents our team sights.
- What does BDcabs cost partners?
- No monthly fee, no per-lead fee, no listing fee. We charge a small commission per completed booking — recorded on the platform and settled directly with our team, not deducted from anything automatically. Our team explains exactly how it works before your first booking.
- Which booking requests do I see?
- Every open request for a vehicle type you cover. There are no paid bumps and no premium tiers — the customer sees every offer, with the partner’s full name and business attached, and picks the one that fits.
- Who sees my phone number?
- The customer whose booking you’ve been assigned to, once they accept your offer — so the two of you can arrange the pickup. Anonymous casual browsers never see your number.
- How do I get paid?
- Direct from the customer — cash at the end of the trip, or whatever you both agree. BDcabs doesn’t handle the fare. The commission on completed bookings is settled separately, directly with our team.
- How do booking alerts work?
- When a customer posts a booking request for a vehicle type you cover, you get an email and an in-app notification straight away — route, date, and vehicle, so you can decide whether to offer. Set the vehicle types you cover on your partner profile.
- Can I edit or withdraw an offer?
- Yes — until the customer accepts. Once accepted, the offer is locked and the chat opens. Withdrawal before acceptance is one click on the offer card.
- What documents do I need to join?
- A valid driving licence, the vehicle’s registration, and its fitness certificate. Our team sights these documents before you can take bookings — that’s what “verified partner” means on BDcabs. If you claim documents you don’t hold, you’re removed and the record kept.
- Can I be on BDcabs AND other platforms?
- Yes. No exclusivity clause. List wherever you like; use BDcabs for the bookings it produces.
About BDcabs
Who runs this, how we make money, what we do with your data. More on about.
- Is there a mobile app?
- Not yet. The web product works great on a phone and has everything — bookings, offers, chat. If we ship an app, you’ll see it here first.
- Who runs BDcabs?
- A small team building the vehicle pre-booking service we wanted to use ourselves — bookings confirmed ahead of time, fixed prices, and a human ops team behind every booking. Plainspoken, no jargon, no inflated claims.
- How does BDcabs make money if it’s free?
- It’s free for customers. Partners pay a small commission per completed booking, recorded on the platform and settled directly with our team. We will never silently add a fee to the customer side of the flow.
- What do you do with my data?
- The minimum needed to run the platform. We don’t sell contact details, we don’t share data with advertisers, we don’t profile users for retargeting. Full detail in our privacy policy.
- How is my data protected?
- We follow applicable data-protection law, and the platform launched from a UK-GDPR-compliant codebase — so the strict defaults carried over. You can request a full data export from Account → Data, deactivate or delete your account, and ask us to forget you entirely (we retain only the minimum required for legal compliance — e.g. dispute audit trails).
- I have a question that isn’t here
- Write to us — we read everything and aim to reply within two working days.
Still got questions?
We read everything you send and aim to reply within two working days.