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Community guidelines

BDcabs is a small platform with a clear shape: customers and partners find each other, agree a fixed price, and settle the trip between themselves. These guidelines are how we keep that shape from going wonky. They apply to both sides of the marketplace.

BDcabs community of partners and customers

Be honest about what you can do

Partners: only offer on bookings you can actually take, with the vehicle you actually run. Customers: only post booking requests for trips you actually intend to make. Wasting the other side’s time is the quickest way to make the platform worse for everyone.

Be respectful in messages

Chat is for clarifying the booking and agreeing the trip. It is not for sales pitches, unsolicited promotions, flirting, or shouting at the other side when something goes sideways. Keep it civil — both sides are real people.

Show up when you commit

If your offer is accepted or your booking is confirmed, follow through. Life happens; if you cannot make it, message the other side as early as you know. A heads-up is worth a lot more than a no-show.

Keep contact on-platform until you have connected

Before an offer is accepted, keep questions in the chat or on the booking page. Routing leads to your personal channels before there is a deal makes it harder for everyone else to trust the marketplace. Once the customer has accepted and the phone reveals, off-platform contact is fine and expected.

Report what is off

If someone is impersonating a business, harassing you, or trying to dodge the platform in a way that feels wrong, tell us. Use the contact form — a person reads every message.

What we will do if you break these

First time, usually a quiet word. Repeated or serious breaches mean account deactivation, the same 30-day reversible mechanism a user can trigger themselves. In serious cases — fraud, impersonation, threats — we may decline to reactivate.

Something not feel right? Write to us via the contact form. If you drive or run a fleet with us, the how-it-works page spells out the same idea in more concrete commitments.